Unable to create status directory. Statements will not be e-mailed.

Problem:

An error stating, “Unable to create status directory. Statements will not be e-mailed.” appears when attempting to email a collection letter.

Solution:

The issue is almost always caused by the user not having access to the specified file path in the Dex.ini (EmailStmtStatusPath=C:\Test\).  You can confirm by changing it to a location to which the local user has access to confirm it works.  Just make sure the user has read, write, and modify permission.

1. Open the Dex.ini file.
   1. The file can be found in the Data folder within the GP code folder, commonly found at the following path.
      1. C:\Program Files (x86)\Microsoft Dynamics\GP\Data
   2. Confirm the following line exists with a valid path to which users of the GP installation have access.
      1. EmailStmtStatusPath=C:\Test\
      2. If the line doesn’t exist, create it.
      3. If the line does exist, one can test changing it to a known path to which the user has access to confirm whether the security is the issue.
      4. Note: If the affected user cannot access the path, the folder permissions will need to be updated.
   3. Navigate to the specified path and confirm the user has read, write, and modify permissions.
      1. Right-click the folder and click Properties.
      2. Click the Security tab.
      3. Locate the user or user group associated with the user encountering the issue.
      4. Add the needed and missing permissions to Read, Write, and Modify.
      5. Click OK.
   4. Confirm whether the issue still occurs for the affected user.

Additional Comments:

The path not existing in the Dex.ini file can also cause a message to appear stating, “The specified path for the output file doesn't exist.”  The same solution can be used to resolve both issues.