Issue with generating a Receivable Statement in Collections Management on GP 2015 Build 9 and Build 11 & on GP 2016 Build 2

Version / Build Affected

* Version 14 Build 9 and Build 11 (Microsoft Dynamics GP > Tools > Setup > Sales > Collections About)

* Version 16 Build 2 (Microsoft Dynamics GP > Tools > Setup > Sales > Collections About)

Symptoms

A

Access the statements window (Microsoft Dynamics GP > Tools > Routines Sales > Statements > Select a Statement ID for example the "Blank Form" as shown on this Print Screen I > Ensure that under the Customers option, "By Name" or "By Class ID" or "By Type" or "By Salesperson ID" or "By Zip Code" or "By Statement Cycle” is selected > Save

B

Access the Contact Window or the Query Letters > Selected the Statement ID from this Step A above and Print or email the statement.

C

The generated statement will be blank. (Print Screen II)

Print Screen I

Print Screen II

Reason(s)

There is currently an issue with the ability of Collections Management to print the Statement if under the customer option, any other option is selected other than the Customer ID

Resolution

The Development Team is currently addressing this issue which will be available in a next Build of Collections Management. In the interim, you will be able to complete the following steps to generate your statement. The generated Statement ID must have Customer ID selected under the Customers Option of the Statements Window.

(Microsoft Dynamics GP > Tools > Routines Sales > Statements > Select a Statement ID for example the "Blank Form" as shown on this Print Screen III > Ensure that under the Customers option, "By Customer ID" is selected. > Save)

Print Screen III