Frequently Asked Questions

Logged into Microsoft Dynamics GP, the Collections Management Installation and Registration
window can be accessed by going to:
Microsoft Dynamics GP > Tools > Utilities > Sales > Collection Installation and Registration
Or
Sales pane > Utilities > Collection Installation and Registration

Based on your user permissions setting, you may not be able to view the Collections
Management Installation and Registration window. To access this window, you will need to be
one of the following users:
➢ sa
➢ dynsa
➢ user assigned the Power User role
➢ user assigned the Collections Manager Role

For the test company Fabrikam (Site Name: Two, Inc.) any registration key and expiration date will be valid. So, whether 1 or 3 or 12345 or 00001 is used as the registration key and 01/01/2099 or 12/31/2030 is used as the expiration date, you will be able to register Collections Management in this test/ demo company Fabrikam (Site Name: Two, Inc.)

Your Collections Management Registration keys can be retrieved either through:
The Profad Registration Portal 
or
Directly within Collections Management by clicking on the Get Registration info button.
Microsoft Dynamics GP > Tools > Utilities > Sales > Collection Installation and Registration
> Get Registration Info

You will need the following:

• the exact GP Site Name registered with Microsoft ( From the Home Pane in Microsoft Dynamics
  GP, the GP Site Name can be retrieved by pressing ALT+H and clicking on About Microsoft Dynamics GP)
• the GP Version the registration key is needed for. For example, to retrieve the
  Collections Management Registration Keys compatible with Microsoft Dynamics GP
  2013, GP 2013 should be selected in the GP Version section on the portal.

It is very important that the correct GP Site Name and the GP Version are selected during this
process, otherwise, the correct registration keys will not be generated.

No, your Collection Management Registration keys from one version of GP will not work on
another Version of GP. The registration keys will work based on the compatible GP Version they
are generated for.

For example, Collections Management Registration keys generated for Microsoft Dynamics GP
2013 will only work on Microsoft Dynamics GP 2013, they will not work on GP 2015 or GP 2016.
Similarly, Collections Management Registration keys generated for Microsoft Dynamics GP 2016
will only work on Microsoft Dynamics GP 2016, they will not work on GP 2015 or GP 2013

No, all users do not need to be out of the system when entering the new registration keys.

No, they are not based on the number of GP Users. The Collections Management Registration
keys are based on:
✓ The GP Site Name
✓ The Microsoft Dynamics GP Version (e.g. GP 2013, GP 2015, GP2016)

The Collections Management Registration Keys expiration date can be found in the update and
support expiration date section of the Collections Management Registration and Installation
Window.
Microsoft Dynamics GP > Tools > Utilities > Sales > Collection Installation and
Registration > Update and support expiration date

The Collections Management Registration keys, based on the GP Site name and the Microsoft
Dynamics GP Version, are stored on the Dynamics (system )database .
In this perspective, regardless, of the company database one is logged in, as long as the
Collections Management Registration keys entered in the Collections Management Installation
and Registration window are valid, the keys will work across all companies database

Yes, this process is enabled provided the AEP* fees have been paid to Professional Advantage
prior to the due date, Collections Management will automatically update the registration key.
There is nothing more to do.

*AEP or Annual Enhancement Plan, pertains to the ‘Update and Support’ of Collections Management or in other words, the Maintenance plan.

How does this automated process work?
7-10 days before the AEP expiration date, provided the client machine has a working internet
connection, the system will pull Professional Advantage records to check if fees have been paid.
If yes, then new registration keys are automatically sent and updated. This does not require any
action from the end-user. The registration service will continue to search for an updated key
(within the 7-10 day period) until the AEP expiration date.
Alternatively, as needed, the registration service can be manually overridden at any time by
clicking the “Get Registration Info” button.

The Collections Management Registration Keys and expiration date can be manually entered in
the Collections Installation and Registration Window, respectively in the Registration Key field
and the Update and Support Expiration Date field.

Logged in Microsoft Dynamics GP, please go to
Microsoft Dynamics GP > Tools > Utilities > Sales > Collection Installation and
Registration > Enter the Registration Key in the Registration Key Field  Enter the Expiration
Date in the update and Support Expiration Date field > Click OK

“Professional Advantage registration service has encountered an other error.”
What should I do?

Please contact the registration team at profad@profad.com or +1-877-897-1209
and provide them the following information:
✓ The GP Site Name
✓ The Microsoft Dynamics GP Version (e.g. GP 2013, GP 2015, GP2016)

Please contact the registration team at profad@profad.com or +1-877-897-1209
and provide them the following information:
✓ Your Company Name ( VAR / GP Partner Name)
✓ Your GP Site Name
✓ The Microsoft Dynamics GP Version (e.g. GP 2013, GP 2015, GP2016)

“Your keys have expired. You can continue to use Collections Management but you may experience SQL errors” What should I do?

Please contact your Microsoft Dynamics GP Partner (VAR)

Following an upgrade or an installation of Collections Management, after clicking on Create/
Upgrade Tables And "Get Registration Info' or manually entering the Collections Management
registration key and expiration date, the following occurs: The Install Stored Procedure
Button remains Grayed Out and/or The Registration Key and Expiration Date are not saved as
expected, what should I do?

Please visit the following Knowledge Base Article which goes over the steps to address this
issue.

Please contact support by clicking here